Terms of Service
Last Updated: January 2026
1. Acceptance of Terms
By accessing or using the TwelveBalloons platform, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.
2. Use of Service
TwelveBalloons is a direct provider of high-quality balloon arrangements. You agree to use the platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform.
3. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
4. Product Quality & Standards
We take pride in our products. TwelveBalloons is committed to ensuring the highest quality, safety, and standards for all our balloon arrangements. As a direct e-commerce brand, we oversee our fulfillment processes to guarantee your satisfaction with every order.
5. Payments and Fees
All transactions are processed securely through our third-party payment provider. Customers agree to pay the total amount specified at checkout.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of TwelveBalloons and its licensors. Users retain ownership over the photos and content they upload, but grant TwelveBalloons a license to use these materials to promote the platform.
7. Limitation of Liability
In no event shall TwelveBalloons, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
8. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
10. Contact
If you have any questions about these Terms, please contact us at legal@twelveballoons.com.